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our history
Milliken Agency Services was formed in 2017 by Matthew Milliken and began as "Mount Washington Valley Consulting", which pays homage to the White Mountains of NH, where Matthew lives. The focus of the business has always been emphasizing operational execution by optimizing technology and driving efficiency for clients.
Growing its client base and the staff to support this growth, with a back office team that has industry experience and works remotely, new services have been introduced like "Epic Admin". This allows Milliken Agency Services to work closer with its clients providing recurring value. This is critically important due to the difficulty agencies have in recruiting and retaining talent.
With the addition of Gary Milliken (Matt's father) to the leadership team in 2019, the company was re-branded to Milliken Agency Services, rounding out what we believe to be the best consulting duo in the industry. With the collective experience in the ownership and management of agencies, and the back office support of our team, Milliken Agency Services can provide operational assistance that is difficult to find elsewhere.
Vision Statement
We are unique in our understanding of insurance agency operations and technology, and believe firmly in the value that this provides compared to others. With a passion to be great, we expect to be an industry leader in success execution and create unparalleled value to our clients, employees and the industry we serve.
Mission statement
We aim to provide the experience and resources necessary to our clients and employees so that we become a partner in their growth. Placing an emphasis on execution, we are committed to creating long term value that results in sustained success.
Meet Leadership
Matthew Milliken
Founder / Head of Accounting / Agency Operations
(603) 356-1566 ext 302
North Conway, NH
Matthew has 19 years of experience within the insurance industry, from senior level positions at various agencies to consulting. His expertise and background is based in Technology and Insurance Agency Operations, and he is a featured consultant for PIA (Professional Insurance Agents).
Matthew obtained his Property & Casualty Producers License upon entering the industry and has a B.S. in Business & Information Technology from Juniata College. Before starting the business, his positions at various agencies ranged from Information Systems Manager to Vice President of Operations, providing him with the valuable experience needed to help his clients grow. During that time he also served as a board member for two years on the National Association of Partner Agents for Strategic Insurance Software and was awarded the Pinnacle Award from Applied Systems in 2012 for his role in the complex conversion and successful implementation of Applied Epic with Harrington Insurance.
Matthew’s specialized knowledge of agency management systems, specifically in Applied EPIC, Applied TAM, and AMS 360, makes him a valuable asset to insurance agencies. He has assisted agencies small and large in revenue in areas from operational analysis and consulting, to system conversions and advanced customization, and optimization of the agency’s management system.
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Matthew currently resides in North Conway, New Hampshire with his wife, 2 kids and their herd of animals. When not spending time with the family, he is an avid outdoor enthusiast, spending much of his free time snowboarding and rock climbing, along with other activities.
Gary Milliken
Partner / Agency Operations
(603) 356-1566 ext 303
The Villages, FL
With 40 years experience in the insurance and technology industries, Gary’s experience includes agency operations, technology, acquisitions, claims, litigation, and marketing.
Gary previously owned a successful mid-size agency and has held various executive positions in the industry. At his own agency he created a sales culture that drove organic growth while also completing 19 agency acquisitions. He has facilitated numerous technology implementations, most notably his own agency’s conversion to Applied Epic, for which the agency received Applied Systems’ Pinnacle Award, nationally recognizing the agency for its successful implementation of technology and efficiency in an agency environment.
He led the claims operations of several carriers, designed, tested and implemented a complete claims processing system for a regional carrier, and designed and developed a subrogation processing system for a claims recovery company. Gary is a 1983 graduate of Villanova University with a B.A. in Economics. He has served on various Boards and is a recipient of the Paul D. LaBarre Distinguished Service Award from Daniel Webster College. While most recently working with agencies as a Sales Consultant with Applied Systems he achieved President’s Club status.
When not working with agency clients, Gary and his wife can be found playing golf, traveling, and enjoying time with friends and family, especially their grandchildren.
Kim Milliken
Partner / Operations Manager
(603) 356-1566
North Conway, NH
Kim has 11 years of experience in the insurance industry. She’s worked on the carrier side in claims, underwriting, and premium accounting. Additionally, she has worked for multiple independent agencies servicing and managing books of business. From here she went on to spend 3 years managing a real estate office where she discovered a love for business management and marketing before coming back to the insurance industry to grow Milliken Agency Services. Kim has a bachelor’s degree in Business Studies and Marketing and holds a Property & Casualty Producers license in New Hampshire and Maine.
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Kim currently resides in North Conway, NH with her husband, 2 kids and a handful of pets.
Meet The accounting Team
Dachi Saganelidze
Director of Accounting Services
(603) 356-1566
Ext 330
Connecticut
John Ngo
Strategic Insurance Accounting Advisor
(603) 356-1566
Ext 204
Oregon
Jenny Sancho
Accounting Team Lead
(603) 356-1566
Ext 315
New York
Kim Brown
Accounting Team Lead
(603) 356-1566
Ext 310
Pennsylvania
Carrie Olesek
Accounting Team Lead
(603) 356-1566
Ext 207
Ohio
Andrea Rushing
Agency Accounting Specialist
(603) 356-1566
Ext 326
Alabama
Jessica Lowe
Agency Accounting Associate
(603) 356-1566
Ext 312
South Carolina
LynneMarie Vuona
Agency Accounting Specialist
(603) 356-1566
Ext 307
Massachusetts
Andrew Cather
Senior Accounting Associate
(603) 356-1566
Ext 335
Michigan
Kartini Cheng
Agency Accounting Associate
(603) 356-1566
Ext 325
Arizona
Nathan Baker
Agency Accounting Associate
(603) 356-1566
Ext 341
Michigan
Jeffrey Caldarona
Agency Accounting Associate
(603) 356-1566
Ext 206
Michigan
Michael Wixted
Agency Accounting Associate
(603) 356-1566
Ext 205
Michigan
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Miranda Skarpa
Senior Accounting Associate
(603) 356-1566
Ext 340
Texas
Belen Coronado
Agency Accounting Associate
(603) 356-1566
Ext 318
Pennsylvania
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Sharon Chamberland
Agency Accounting Associate
(603) 356-1566
Ext 313
Connecticut
Jennifer Doran
Agency Accounting Specialist
(603) 356-1566
Ext 322
Arizona
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Joseph Rodriguez
Agency Accounting Associate
(603) 356-1566
Ext 316
Arizona
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Kristi Williams
Senior Accounting Associate
(603) 356-1566
Ext 332
Oklahoma
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Bryan Skoczylas
Accounting Onboarding & Projects
(603) 356-1566
Ext 334
Connecticut
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Claudia Gonzalez
Agency Accounting Associate
(603) 356-1566
Ext 208
Texas
Meet The agency operations Team
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Sheri Baxter
Operations Services Manager
(603) 356-1566
Ext 321
Massachusetts
Brenner Davidson
Agency Operations Specialist
(603) 356-1566
Ext 309
Mississippi
Leigh Reddin
Agency Operations Specialist
(603) 356-1566
Ext 305
Massachusetts
we're always looking for talent
Jennifer Entinger
Agency Operations Specialist
(603) 356-1566
Ext 202
Florida
